Refund and Returns Policy

At Roshan Dairy, we are committed to providing you with the highest quality dairy products. However, we understand that there may be occasions when you need to return a product. Our Refund and Returns Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may return products purchased from Roshan Dairy only if they meet one of the following conditions:

  • Expired Product: If you receive a product that is past its expiration date at the time of delivery.
  • Defective Product: If the product is faulty or damaged upon receipt.

Please note that products that do not meet the above conditions are not eligible for return.

2. How to Initiate a Return

If your product meets the eligibility criteria, you can initiate a return by following these steps:

  1. Contact Customer Care: Reach out to our customer care team within 24 hours of receiving the product.
  2. Provide Details: Please provide your order number, the product you wish to return, and the reason for the return (expired or defective).
  3. Return Authorization: Our customer care team will review your request and, if eligible, provide you with a Return Authorization (RA) number.

3. Return Process

  • Return Shipping: Once your return is authorized, we will arrange for the product to be picked up from your address. Please ensure that the product is securely packed to prevent any damage during transit.
  • Inspection: Upon receipt of the returned product, we will inspect it to confirm that it meets our return criteria.
  • Refund: If the product is confirmed as expired or defective, we will process your refund. The refund will be issued to your original payment method within [X] business days.

4. Refund Conditions

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Refund Amount: The refund will cover the cost of the product, including any applicable taxes. Shipping charges are non-refundable.

5. Non-Returnable Items

Please note that the following items are non-returnable:

  • Products that are not expired or defective.
  • Products returned without prior authorization.
  • Products not in their original packaging.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer care team: